Questions for TrendHiveX

We invite you to explore the sections below to find answers to your questions. If you don’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. Our team is always ready to assist you!

General Questions

What is your return policy?
We strive for your complete satisfaction with every purchase at TrendHiveX. That's why we accept returns within 14 days of the purchase date. Visit our Return Policy page for more details on the process.

How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your order on our website or the carrier's site.

Can I cancel or modify my order?
We understand that plans can change. Please contact our customer service team as soon as possible if you need to modify or cancel an order. We will do our best to accommodate your request.

Product Questions

What size should I order?
Please refer to the size chart on each product page to ensure you order the correct size.

What is the material of this product?
Material information can be found under "Product Description" on each product page. For further questions, feel free to contact us.

How should I care for this product?
Follow the care instructions listed under "Product Description" on the product page to ensure the longevity of your item.

Can I see this product in other colors?
If the product is available in other colors, they will be listed on the product page. Contact us if the desired color is not shown.

Payment Questions

What payment methods do you accept?
TrendHiveX accepts various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and more.

Do you offer payment in installments?
Yes, for certain purchases, we offer installment payments through Klarna. Check our website or contact us for more information.

Is my payment information secure?
Your payment information is secure with us. All transactions are processed securely using industry-standard encryption technology.

Shipping Questions

How long will it take to receive my order?
Depending on your location and the chosen shipping method, delivery times may vary. Please refer to our Shipping Policy for specific information.

What are the shipping costs?
At TrendHiveX, we cover all shipping costs!

Do you ship to PO boxes?
Yes, we do ship to PO boxes. Please ensure that your address is complete and accurate to avoid delays.

Contact Questions

How can I contact customer service?
Our customer service team can be reached via email at info@trendhivex.com or through the chat function on every page of our website.

What are your operating hours?
Our customer service is available Monday through Friday from 9:00 AM to 8:00 PM, and on weekends from 9:00 AM to 8:00 PM.

How can I provide feedback?
Your feedback is highly valuable to us. Send us a message via our contact page or email us at info@trendhivex.com.

Do you have a physical store?
At this time, TrendHiveX does not have a physical store. We work with a warehouse to keep our costs low and provide you with the best prices.